Take photos of all the equipment, including serial numbers. I asked to be transferred to customer retention, and I was advise that I was already speaking to right department. She said at your leisure do it I said I live in San Diego and am leaving tomorrow and am not going to miss my flight over it. Comcast says the caller will pretend to be a Comcast agent and ask for account information or state your IP address is compromised. It’s tempting to tell the rep all the reasons you’re actually cancelling your Comcast/Xfinity service. No matter what, get a receipt. a north korea ? The rep you’re talking to isn’t the reason you got charged too much and you’re better off swallowing your complaints and sticking to the plan. I only varied in that I just told them the truth, which was that we’d already started another service and “it is a better fit.” I wouldn’t specify why, just said, “oh, it was a lot of little things.” My agent was really nice and didn’t push it. But please don’t ever call in demanding things, yelling at people or demanding a supervisor…these things will not happen and you will not end the call with the results you are looking for. The important thing is that if you tell Comcast you’re moving somewhere they don’t service, they’re not going to fight you. If you can’t or don’t want to cancel entirely, we can help. I really hate it too when the person you are talking to repeats the same thing over and over no matter what you ask like she did. Once you have a list of everything you need back, document, document, document. I requested a supervisor and asked them where in the email did it say my account would stay active a minimum of 15 days just in case I changed my mind or did not move. So I called Comcast this morning using your suggestion to tell them I wanted to cancel my service. After a few weeks, I was fed up. That employee was in Comcast's retention department, which is a customer's last stop on their way out. It will go to my parents’ address. The surest way to get Comcast to let you cancel is to say you’re moving. Either way, you can breathe easy knowing you’re free of the worst company in America. Great web site. Instead, I followed the advice in the article and simply said I was moving. I had excellent results following these instructions. It’s not easy to cut the cord, but if you follow those (not so easy) steps, you’ll be all set. The more evidence you have, the better. One of the most dangerous parts of cancelling service with Comcast is how to the return Comcast equipment. I spoke with an individual in the “Customer Solutions” department. Don’t lie because we know you are 3. Comcast also offers commercial telephone services branded Comcast Business Class (formerly Workplace Digital Voice) and has a small number of commercial Comcast Digital Phone customers. After directly emailing him, I was able to cancel my service. Enjoy watching the Game of Thrones tonight. The fact that this—in lieu of prompt and polite assistance with your actual needs—is what Comcast pays its employees to do is bad enough, but did you know that there’s an entire handbook outlining how to retain customers? You can cancel Comcast. Tell me, did the cancellation still go through? Ask them if there is any unreturned equipment. Regardless of your situation, unless you are going into the military, if you have a contract, YOU’RE PAYING to cancel. A family member just switched over to Sprint and is getting $25 per line for four lines. If you think this information is inaccurate or know of other ways to contact Comcast please let us know … Or, have a little fun with it–Timbuktu, Pulau, Liechtenstein–feel free to make up whatever you want. Comcast currently offers a variety of services; including cable television, internet, home telephone service, a home security system, and technical support for computers. Working on getting rid of that now, so if there’s a follow up article about how to do that easily please share! Pick your story and stick to it. Because I’m not the name on the account they won’t fix the problem, that’s really fine with me since I don’t use it enough to warrant the outrageous fee. I really do not think this bill not getting paid or the equipment not being returned will affect my dead brother in laws credit or chances of getting cable. Say you’re moving far, far away from Comcast. Is there any way to dispute the fee? Just shoot us an email at [email protected] and we’ll get you set up. If you aren’t told that it is, get them to finish everything up and then call back, Congratulations! Fantastic Website. Successfully canceled service in under 15 minutes. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel. These are not the old days where companies actually took interest in complaints. By Daniel Frankel 05 March 2019. Then, take a photo of the receipt. Whether you’re technically cancelling Comcast or Xfinity, we’re going to walk you through a foolproof way of cancelling your service. The most important first step is making sure you’re talking to the right people. We are getting charged $110.00 even though we are moving and they do not offer service to where we are moving to. They “put in a ticket” (another week of being able to bill me) and were unable to service my new address. But if you tell them that, they’ll offer a discount and a speed upgrade and a tech visit, but you’ll be back at square one. And I’m super bad at saying I’m moving when I’m not :/ The machine asked if I was calling because I’m moving and I was like “…..”. Thanks for the advice, BillFixers. I asked if there was one in the town I am going to and she said the service is in Oregon you have to return it to Oregon the town I was asking was in Oregon. Xfinity 800.266.2278 calls me all day everyday and leaves messages on my cell where I can hear live phone calls with customers and service tech. One of Comcast’s favorite tricks is to have unreturned equipment on the account. If you have a balance on your account they will send you a check. Some of the handbook’s other instructions to Comcast reps sound positively bizarre. If you’re nice to your retention rep, they’ll set up cancellation on the right day, send out boxes for the equipment, and tie everything up with a bow. I experienced something similar. Mar 2, 2020, 12:01 am* Business . Please help, anyone. If you’d rather just negotiate a lower rate with them, you can always have BillFixers do it for you. The CSR had a few questions but was very nice. The Really Quite Good Guide to Negotiate Your Comcast Bill . Don’t be worried, call Comcast and follow the steps below. I will be getting direct tv, I know they are a rip off as well but they offer WAY more for the money. He passed away in 2004. As to be expected I’m sure, but still I’m not paying for a service they’re not providing. It’s not easy to cut the cord, but if you follow those (not so easy) steps, you’ll be all set. There’s a good chance that they mess something up and the only way to contest it is evidence. But what the hell is this ? The process can be a bit inconsistent, so if the first Comcast representative you speak to won’t waive the fee, it is certainly worth calling again to see if you can reach a different, more helpful representative. I just cancelled my Comcast service. ! Don’t buy into whatever deals that they try to sell you. You should act quickly. Just make sure you’re moving out of Comcast territory. Write down the serial numbers they have on file. Before you know it, that spending can eat up your new riches.That’s lifestyle inflation. The annual rate of retention for women and people of color is slightly lower than the annual rate of retention for male employees and white employees. One of our favorite parts of the retention handbook lists words that reps should use to make customers feel good about their service. In 2015, The Verge leaked a Comcast employee manual. After a pay raise, it can be tempting to treat yourself. Once you have a list of everything you need back, document, document, document. Email: We found an email address to the Comcast board in care of Thomas J. Reid, Secretary, Comcast Corporation. I will call back several times in the next few days to see if they performed as they said they would. Want to learn how to save yourself money on your TV, internet, and phone bills? Last week, the Comcast call heard 'round the world struck a major chord with nearly everyone. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel. She was not helpful at all only made things worse. Find help & support articles, chat online, or schedule a call with an agent. Thank you very much! They would always send me to Billing, and they wouldn’t transfer me, nor provide a number for retention. I called Comcast 3 times in the past 24 hrs to cancel my service and they told me that “Systems are down” to call back later because at this time they can’t do anything. Comcast deserves it’s abysmal reputation. If you’re putting them in a box to send back, take photos of them in the box. I may try the dept you said to talk to not sure yet. Right now I am rushed for time and should not even be doing this but am so frustrated at all the BS I have had to deal with. If you’re putting them in a box to send back, take photos of them in the box. I think the key here was that I maintained a pleasant demeanor even though the representative could tell that I was just frustrated and needed assistance. I’d recommend speaking specifically to the retention department (or their corporate teams) and ask a few people nicely! Enjoy watching the. If you’re in a contract the ETF will apply (unless the POC died pending a death cert.). First things first, ask Comcast what equipment they have on file as you owning and write it down. So please just let BillFixers help you and not put a formal complaint. Customer service phone number: (800) 934-6489. Sign up to get our guide and we'll keep you up to date with the latest tips and tricks. Then, take a photo of the receipt. Would that count as 100% retention? It’s tempting to tell the rep all the reasons you’re actually cancelling your Comcast/Xfinity service. Really enjoyed reading. Teacher • 7 Messages. ... Comcast Customer Service Hours and Phone Number. there the comcast devices , END THE STORY , they will give you a paper with the cancellation, I started with Comcast just slightly over 1 month ago with a new 2-year contract. I think your advice to be decent and nonconfrontational is spot on. Finally convinced him I wasn’t having it and he ended the phone call saying he’d note that the termination fee should be waived. Unfortunately myproblem with comcast is the cancellation phone number they provided. Comcast made them take down the manual, but we caught that list of reasons why you can cancel Comcast before it was taken down. 800-934-6489 is a … Always be pleasant 2. It’s actually easy and we’ll walk you through how to do it in 30 minutes or less. One of Comcast’s favorite tricks is to have unreturned equipment on the account. If you are under contract, YOU WILL be paying to cancel your service. Always call Comcast back to double check. By Chris Morran 10.2.14. Comcast also offers traditional circuit-switched telephone service in several locations. You’re being overcharged by thousands of dollars. Don’t say you’re transferring service to a new address. I could not go in as an existing customer. Call Comcast’s retention department: The phone number for Comcast customer service is 1-800-XFINITY or 1-800-934-6489. My parents are trying to cancel my grandpa who is terminally ills service and they are requesting a doctors note and said if he were to die they need a copy of the death certificate. I told him if they could service my new address I’d honor the contract; he attempted to start another service ticket, and lower me to their most basic package until they could start service “somehow” (his favorite word) at the new address – at least a week to resolve the ticket. 5. Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. Saying you’re moving to Philly isn’t going to work. Buh-bye Comcast! Bottomline, comcast makes it impossible for anyone to cancel to a point to giving customers fake phone number only to disconnect on them. I work for a french outsorce company that also covers the part of comcast customers, i am now in the account management department, ask away what would you like to know . I too contacted them with the fact that new customers were getting a better deal and i wanted the same. Comcast lists this as another exception scenario. Should I be concerned that the cancellation isn’t going through? Re: Trying to reach retention department The phone # 800-391-3000 only goes to the Comcast Business department. Comcast Headquarters Comcast Center 1701 JFK Blvd. They’ll tell you that you can get a better deal with a contract. refused to cancel service for an 86 year old woman, Tech Features That Are Changing Financial Management, Outsourcing Chores: 5 Household Tasks You Can Outsource, Lifestyle Inflation: Why You Should Avoid Spending More After Getting a Pay Raise, Tennessee Manufacturer Saves 30% on Comcast Business (with Faster Internet! How do I know I want the person in the store to see it. Forum discussion: What is the phone number to the retention department? Though it can depend on the terms of your contact, in our experience Comcast will generally waive the early termination fee in that situation. “Retention” is also called the “Loyalty department.” I said I was moving in with my girlfriend who already had service (which is true) and they let me cancel without any hassle. Customer service was not helpful. Was suppossed to be sent a cable box that I still never received and they seem unbothered about that. I went into Settings > Bill Settings > Saved Payment Methods and removed my credit card information from my account (after paying my final bill). My parents live in a non-Comcast area so I used their address. Upon pleasantries with the Loyalty agent- I let them know that I already had a new service installed and my Comcast boxes packed and ready to be returned. Video: Trump supporter cries racism after hospital employee calls president ‘orange man’. In the case of a “bill too expensive” scenario, Comcast suggests that its reps “ask targeted, probing questions.” Probing? And they would much rather charge you than have that old remote back. If you’re taking them to a Comcast store, you can find one here and then take a picture of them on the counter. He and his wife Veronica thought they would simply make a phone call to cancel their Comcast service when they switched providers. Multi-year Program Opens Eligibility to Small Businesses Owned by Black, Indigenous and People of Color across New Mexico Comcast announced the first round of Comcast RISE award recipients — over 700 businesses will receive consulting, media and creative production services from Effectv, the … I received the email confirmation of my disconnect – it had the dated I was cancelling. Once you get to to a person, ask them if they’re with retention. Sometimes, getting help on your household tasks can save you time AND money. Retention Phone Number; Announcements. My contract term ends tomorrow. This should get you connected to an Xfinity loyalty or retention specialist, who have a little more power to offer discounts than other customer service reps. I just called and talked to a nice rep and said that I was moving to Germany and he asked a bunch of questions and then said that I still had to pay the ETF. Equipment can be turned in at a UPS store or Comcast store. If you are on bill pay – remove the account from your bill pay list as soon as you cut the cable – other wise you will wind up paying a bill you did not expect to receive. And even if they won’t, the person in Retention can override them. Wisen95 +1 more. Unreturned equipment fees are the bane of any Comcast cord-cutter. Total time on the phone: 4 minutes. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. We negotiate with Comcast to get you a better rate without losing any service, guaranteed. Like, would Comcast suddenly have to pay all of their loyalty reps a large check? My sister passed away I am at her place taking care of everything and leaving tomorrow did not want to disconnect until I am leaving because need internet did not think it would be a problem. Here we are a month later and they want $244 for early termination. Reps handling retention are scored based on how effectively they perform in each of the 13 sections of the call. We’d love to help. Billfixers just finds the best offers and I don’t think they cancel. They’ll tell you that you can only get discounts by keeping TV. In addition to that, having no payments for 2 months, they raised the late fee from $4.95 to $10. If they’re not, ask to get transferred. Happy to take care of it. The more evidence you have, the better. I have been waiting for over 20 minutes and then the rep sent me to Direct TV?!? I think I would like you to negotiate with Comcast. Often, it is cheaper to have services packaged in "bundles." I was told that I would receive an email of the cancellation request. The next best way to talk to their customer support team, according to other Comcast customers, is by calling their 866-203-0432 phone number for their New Customers department. Now I’m told that I’ll receive an email confirmation of the cancellation, but you can bet I’ll be trying to log back onto MyAccount in a week to make sure. The Golden Rule: The way you treat the rep when cancelling will reflect the way they treat you. Even though I am on credit card auto-pay Comcast still sends a check. (without getting unreturned equipment fees). I was able to get in talk to someone in retention, cancel my account, find out what they thought I had (equipment), and was pleasant (at least with retention. check voice mail online. So the BIG thing this article leaves out, is that comcast will definitely charge you for “breaking” your contract if you have one. First things first, speak to the retention department. But if you tell them that, they’ll offer a discount and a speed upgrade and a tech visit, but you’ll be back at square one. You can return equipment one of three ways: in a prepaid box, at a Comcast store, or at a UPS store. I got 6 month free. It all depends on who you get from FIOS. If you aren’t told that it is, get them to finish everything up and then call back again. Personally, I recommend saying you’re moving out of the country. It’s mostly aimed at businesses, but a lot of helpful info in there. When you are in the voice-prompt menu, listen for when it mentions upgrading or downgrading your service. They’ll try to get you to call back and cancel another day. That brings us to the final step: confirming everything went through correctly. After telling the agent I was moving out of the country (he didn’t ask where), it was a very straightforward process. My mother moved to an area where Comcast is not available and she is being charged for her contract even though they don’t offer service here. Here they are, presented to you in all their glory: Customer is moving in with an existing Comcast customer, Account holder is deceased / incapacitated, Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area, Customer doesn’t know what address they’re moving to. You can do like Ken did and say. Classic Comcast! The idea of figuring out how to cancel Comcast (Xfinity) fills most people with dread. In return, I got calls from them everyday, one in the am and one in the pm soliciting payments. All I can say though is, “good riddance comcast”. Call retention, say you’re moving out of the country, stay firm and be friendly, return all the equipment, and double check, If you do all of that, you might just get out of the clutches after all. If you’re taking them to a Comcast store, and then take a picture of them on the counter. Once everything is done, call Comcast back and ask them the status of the account. A couple quick questions and he processed the cancellation without any hassle. Honestly, this is a small price for us to pay in the long run. Check out Comcast’s customer retention guide There are 13 sections to this bad boy. A remote stuck in the couch can cost you. A few months ago I called sprint to have my bill adjusted when one of these new plans came out. If not I’ll get over it, I’ll be happy just by not having to send them any more of my $. Phone Number: The contact phone number for Comcast headquarters is 1-215-286-1700. The Comcast rep you’re talking to holds your fate in their hands. Sign up for our mailing list for our guide to save yourself hundreds every year! These people all act like a customer has never died before and they have never heard of probate. Thu, Sep 28, 2017 1:29 AM. The representative was very helpful and allowed me to change my contract plan to a non-contract plan and then cancel my service. I said what if I can’t make it. When you call Comcast to cancel your account, you get connected to a customer service representative who is being paid to do everything he or she can to change your mind. Really? You may have forgotten that last year they signed you up with “free” TV service that came with a digital adaptor you put in the back of a closet somewhere. I am currently paying 274 a month for optimum premier (no longer gold) and optimum 400 (no fiber in my area yet). This was in Arlington Virginia. Designed by Elegant Themes | Powered by WordPress. We've compiled everything we know about saving money into a handy do-it-yourself guide that we'll send right to your inbox. I … I have four lines and pay $200 per month. 1. He said that’s just how they do it. I recently noticed that there is a technical issue w/the comcast device. I just cancelled! Write down the serial numbers they have on file. Hard to be aware of a policy that they do not mention. Where we are moving to a new place and they already have AT&T installed. Philadelphia, PA 19103. You can do like Ken did and say you’re moving to England. Because these services differ from our standard lineup of products, they require a specialized customer support structure that blends local and national support for maximum efficiency and the best results. P oor Ryan Block. Here are five ways of outsourcing chores to get more time to enjoy life. If you listened to us, you probably already bought your own modem but beware.
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